Is not often that you get to experience the two extremes of service I’ve experienced in the one day.
The good. Tasmanian Farm Equipment. I’ve been organising a ripper from Tasmanian Farm Equipment for some rehabilitation works. The sales person has been prompt in returning calls, knowledgable, and they even offered to deliver the goods on their way home after hours and at no charge to me. What a great service. Highly recommended! 10/10.
The bad. TNT Express. I wanted t know where to pick up a missed delivery. After being on hold for a lifetime, their automated consignment voice recognition software then failed to recognise the consignment number. Their online redelivery form similarly failed. I finally got through via phone to a real person (after yelling ‘help’ several times at the automated answering service that told me to say ‘help’ but obviously failed to recognise the word when it was said), only for that persons screen to lock, and subsequently their computer to crash. That’s not the end of it, but you get the idea …… I still don’t have my consignment……. 0/10!